Some of the key features of DialEdge – The Predictive Dialer (Call Center Software)
Applicable for Call Center/ Hosted Call Center/Hosted Call Center Service Provider:
- Predictive Dialing
- Advanced Call Detection
- Web Based Administration / Remote Administration
- Multi Campaign Support
- Call Transfer
- Call Conferencing
- Monitoring / Barging
- Voice Logger- Periodic / Random Recording Option
- Real Time Statistics
- Historical Reporting: (i) Agent Report (ii) Campaign Report (iii) Server Report (iv) Disposition Report
- Automatic Time Zone Call Control
- Advanced Lead Churning Options And Recycling Option
- Database Shuffling
- Rechurning Of Database
- Call Back
- Auto Transfer Of Drop Calls To A.M
- Adjustable Pacing Rate
- Campaign Configuration Through GUI Mode
- Lead Insertion Through CSV Or TXT File Format
- User Levels And Permission
- Load Distribution
- Remote Monitoring
- DNC Support
- Customizable Dispositions
- Blended Solution
- Script Generator
- ACD
- IVR
- … more …
